When do I call LTPC and when do I call the insurance company?
LTPC can assist you if you’re contemplating making any policy changes or want to review the benefits. The insurance companies actually “administer” the policies so they take care of the premiums, premium notices, addresses, claims, etc.

I need to file a claim
You may contact the insurance company that issued your policy to initiate a claim. Please click on the Insurance Companies link for contact information.

I didn’t get my bill
You may contact the insurance company that issued your policy to confirm the address and request a new bill. Please click on the Insurance Companies link for contact information.

I need to change the bank that premiums are drafted from
You may contact the insurance company that issued your policy to request the change. A new permission slip will be sent to you to return with a voided check from your new account. Please click on the Insurance Companies link for contact information.

I can’t find my policy
You may contact the insurance company that issued your policy to request another copy. Most companies will issue one replacement at no charge but subsequent copies may require a fee. Please confirm that the policy cannot be located in order to avoid any unnecessary fees. If a replacement policy is needed, please click on the Insurance Companies link for contact information.

I need to change my address
You may notify our office with the updated information and we can forward it to the insurance company that issued the policy.

The policyholder is deceased and the policy needs to be cancelled
Please send a copy of the death certificate (a certified copy is not necessary) to the insurance company that issued the policy. Please click on the Insurance Companies link for contact information.

I’ve been unable to contact my local agent
Since LTPC no longer markets new plans, we no longer have “field agents.” However, we do have agents and trained personnel on staff to assist you with all your needs for your existing policy.

I need to review the policy, who do I contact?
If you are anticipating filing a claim and want to review benefits, please contact the insurance company that issued the policy. They can answer questions pertaining to your specific anticipated medical needs.

If it’s just been a while and you don’t really remember what the policy will cover – we’ll be glad to review the general provisions and benefits with you.

Why do I need the policy number?
Since we have thousands of clients and it isn’t uncommon for people to have the same first and last name, we access information based on the policy number.

I don’t know where to find my policy number or the page in my policy that discusses the benefits that I have.
The Schedule Page is usually page 3 of the policy. There may be several loose pages with the policy but this page is usually bound within the policy. It will list your specific policy benefits, premium, and the policy number along with the name of the insured.

My Schedule Page doesn’t match the premiums I’m paying and/or the benefits don’t match what I remember purchasing.
If you have ever made a change to the policy benefits, most times a whole new policy will not be issued. Usually just a new Schedule Page will be sent showing the updated benefit and premium amounts. It is not uncommon for this new page to be misplaced or not placed with the policy. If you would like a corrected schedule page the insurance company that issued the policy can send one to you. Please click on the Insurance Companies link for contact information.

I don’t remember the company that I bought the policy from
You can determine the company by looking at the policy number.

If your policy number:

• begins with 076 _ _ _ _ _ _ or C77 _ _ _ _ _ _, your policy is with CNA
• begins with UDG or VDG, your policy is with GE
• begins with 06- and your social security number, your policy is with Allianz
• begins with 500 _ _ _ _ _ your policy is with Allianz
• begins with N _ _ _ _ _ _ or A _ _ _ _ _ _, your policy is with Penn Treaty/Network America
• Is six digits and no additional letters or numbers, your policy was with American Travellers who has since become Conseco

If your number doesn’t match any of the above options, please give us a call and we can help determine which company issued the policy.